US (877) 565-8860

We do not put callers on hold when all our operators are busy, because callers have let us know that doesn’t feel supportive. Visit here for next steps.

All calls are recorded for quality assurance purposes, but the operator you speak to will only have access to the information that you give them. Call recordings will never be shared outside our organization or with emergency services/law enforcement. We tag general data on the needs and challenges our callers face for advocacy purposes, but they are anonymous and untraceable to individual callers.

Our calls are fully anonymous, both for callers and operators. This means we don’t use caller ID or have access to callers’ phone numbers unless you give it to us. We don’t have access to any of your names or your country, state, town, or address, unless you give that to us. Our operators will only know what you tell them, and will not ask you for any of that information. If you are looking for resources, an operator may ask you what area you’d like us to look in.

We cannot trace your calls and are not able to provide identifying or contact information to emergency services or law enforcement. Our operators’ identities, location, and contact information are also anonymous to callers. Callers are connected with peers anywhere across the US and Canada.

Our calls are fully confidential, both for callers and operators. This means an operator will not share the contents of your call with anyone inside or outside of our organization, but may reach out to other operators for resources in your area should you request that service. See here for a full explanation of our mandated reporting policy.

All calls are recorded for quality assurance purposes. The only people with open access to call recordings are Hotline program directors. Recordings will never be shared outside the organization. We do gather some general data on the needs and challenges our callers face for advocacy purposes, but it is anonymous and untraceable.

We do not offer call back services, except for the Family & Friends line.

Trans Lifeline has a policy against non-consensual active rescue, which means we will not call emergency services or law enforcement without your explicit request – even if you tell us you or someone else is in danger.

If you would like support requesting an ambulance or calling 911, we can assist you after informing you about that process and what may be triggered. See here for a full explanation of our mandated reporting policy.

Our Family & Friends Line provides peer support for friends, partners, and family members supporting a trans loved one. To access this service, call our main hotline, and we will transfer you to an operator who may be cis or trans with lived experience supporting trans people, including those in crisis.

If a Family & Friends Line operator is not available, you may leave your number to receive a callback.

Any caller or operator can end any call for any reason. If you need support after your call is over, you can call back as many times as you like, though you may not speak with the same operator each time.

To become a volunteer operator on our Hotline, you must identify as trans or nonbinary, be 18+, have access to reliable phone and internet service, and go through our 36 hr training program. Learn more here.

To become a volunteer operator on our Friends & Family Hotline, you can be trans/nonbinary or cis, and must be 18+, have lived experience supporting a trans person, access to reliable phone and internet service, and go through our 36 hr training program. Learn more here.

Microgrants provide trans and nonbinary people with low-barrier funds and support to correct names and/or gender markers on identifying legal documents, and support our trans siblings behind bars. Learn more here.