Celebrating 50,000 Calls

August 2, 2018 | 4 min. read

Since we launched in late 2014, Trans Lifeline’s Hotline has fielded calls from all 13 provinces and territories in Canada, all 50 states in the United States, and 61 other countries worldwide. in that time, we’ve added staff, increased our capacity to serve our community, and worked with Contact USA to ensure that we’re meeting the highest standards for a peer support line–and they’ve accredited us! We’ve grown a lot over the years, but one thing hasn’t changed: we believe in offering the most authentic and respectful peer support possible.

That’s why we proudly announce that Trans Lifeline’s Hotline has answered 50,000 calls!

First, we could not have done this without the hard work of our incredible operators, ninety percent of whom are volunteers and all of whom are trans. Every week, our teams give their time, energy, and love back to the community by answering calls. We’ve trained more than 800 volunteer operators in the last four years, and we know without a doubt that they’re rock stars. We are extraordinarily proud of them and grateful for their dedication.

Thank you to those in the community who have supported our work in other ways. We take the responsibility of caring for our community very seriously, and we appreciate the trust and support our community has given us over the years. We want to give special thanks to everyone who has donated to help keep our work going – especially the daily small donations we receive from individuals in our community. Your support means the world to us.

What have we learned in 50,000 calls?

We’ve learned, more than anything, how resilient our community is. Our callers and operators face immense pressure daily—at work, home, schools, and streets—but despite them all, we survive. We’ve learned that the reason we survive, the reason we’ve always survived, is the support and care we give one another. We’ve learned that the smallest amount of shared experience can help a person get through a day and that the experience of being able to be there for someone is one of the most empowering there is. We’ve learned that authenticity and empathy from a peer who relates can go further than any other intervention for a person in crisis. To be an operator with our hotline, a person’s most important quality is respect for their peers. While it may be small, we know that our trans community is a diverse one. Our operators never answer a call from a position of authority—we believe that we are having a conversation with a peer and that we can be a friendly ear that may also have some insights and resources to share. An operator doesn’t have to be an expert on anyone else’s experience. All they need to be is a fellow trans person willing to listen.

We know that being trans is but one aspect of who our callers are. We strive to have our operators match the diversity of our callers and be able to relate to not just their trans identities but to every part of their existence.

Here’s what a few of our volunteers had to say about why they decided to be operators and what they love about the work.

Let’s work together!

While our capacity at Trans Lifeline is growing, the need for our services is growing even faster. Caring for our community is a job for our community. Want to get involved with our Hotline but not sure how? with so many ways to support the Hotline, there’s probably one that works perfectly for you!

You can volunteer!

If you are trans, over 18, and have a phone and internet, consider signing up to help out as an operator! Our hotline is open 24/7 and can accommodate any schedule. We will work with you to find the best ways that you can use your experience to help our community and make sure you’re prepared to answer calls! All of our volunteers go through a comprehensive online self-study training that covers everything you need to know as an operator—and our support for you doesn’t stop there. Experienced operators are always around to provide mentoring and support as you volunteer. We’ve got your back.

You can donate! Our work is 100% privately funded, so we always seek donations! If you want to make an even bigger difference, become a sustainer—recurring donations keep our services running and our calls answered daily. Either way, you’ll keep our phone line open and staffed with great operators.

You can fundraise!

Supporters can hold fundraisers—either in-person or online—to help keep our work going and growing! If you’d like to help by holding a fundraiser, we’d love to hear about it. For questions, email [email protected].

We can collaborate!

We are grateful to have the opportunity to collaborate with other organizations in our community. From day-to-day advocacy for our community to the educational resources we provide to other hotlines and professionals, we look forward to continuing to build trans unity and power, entrenching trans competency in all areas of work and helping build a network of resources and support for our community.

And please keep in touch! Meet us in person this week at the Philadelphia Trans Wellness Conference! We look forward to seeing you at our table or one of our workshops!

Check us out on social media—we are on FacebookTwitter, and Instagram! Follow our pages and share them with your friends and contacts!


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